Technical Assistance

Without a good grinding and extraction, it is impossible to get a good coffee. To ensure that machines and mills of our clients are always in perfect condition, the NewCoffee Service has a national team dedicated to the prevention and repair of damage in the equipment of our customers, ensuring that it is always served a perfect espresso.

assistencia

Problem

Cause

Solution

  • Light Cream

    The coffee falls through the nozzle rapidly (less than 14 seconds)

    • Coarse grind
    • Small dose
    • Pressing weak
    • Temperature of water of less than 88º C
    • Superior pressure to 9 atm
    • Showers clogged
    • Holes dilated filters
    • Finest grind
    • Increase dose
    • Pressing best
    • Increasing boiler pressure
    • Reduce pump pressure
    • Clean with a blind filter
    • Replace filters
  • Dark Cream

    Coffee falls in drops from the spout (over 25 seconds)

    • Fine grinding
    • Hight dose
    • Pressing strong
    • Temperature of water exceeding 95°C
    • Pressure less then 9 atm
    • Showers clogged
    • Clogged filters
    • Grind more coarsely
    • Decrease dose
    • Pressing least
    • Decrease pressure boiler
    • Increase pump pressure
    • Clean with a blind filter
    • Clean filters
  • Leavings

    Leavings in the cup

    • Fine grinding
    • Worn mos
    • Superior pressure to 9 atm
    • Holes dilated filters
    • Port-dirty filters
    • Showers clogged
    • Grind more coarsely
    • Replace wheels
    • Reduce pump pressure
    • Replace filters
    • Wash the filter holders
    • Clean with a blind filter
  • Irregular Departure

    Irregular coffee outlet for cups / dribble the edges

    • Dirty nozzles
    • Uneven horizontally machine
    • Pressing irregular
    • Hole distribution clogged filter holder
    • Deficiency in seals
    • Clean nozzles
    • Level the machine by adjusting support feet
    • Spreading good coffee before pressing
    • Clean the filter holder
    • Replacement of the seals